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SPONSOR NEWS: QUIKRETE QUIKChat Connect Concrete Experts to Customers

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Sponsor QUIKRETE® adds responsive QUIKChat channel to answer concrete questions in real-time.

QUIKRETE QUIKChat is the 24 hour answer line for QUIKRETE customers.QUIKRETE QUIKChat is the new 24 hour service designed to answer questions from its customer on-demand.

The QUIKRETE Companies, the leading manufacturer of pre-blended commercial-grade concrete products, recently introduced QUIKChat, a live website customer engagement tool that provides thorough, real-time response to inquiries. Accessible 24-hours a day, seven-days a week on www.QUIKRETE.com, QUIKRETE QUIKChat connects customers with trained professionals, known as agents, who answer their specific product and project questions. According to the live-chat service provider, eight out of 10 customer inquiries are resolved during the initial interaction with an agent.

QUIKRETE QUIKChat features product experts on-call.

“QUIKRETE QUIKChat is designed to help our customers navigate challenges with projects and products through personal interaction with a qualified expert,” said Frank Owens, Vice President Marketing, The QUIKRETE Companies. “By delivering this one-on-one attention, customers are more comfortable and confident in the direction provided by our agents. That along with the real-time nature of most QUIKChat conversations allows us to improve customer satisfaction, which is our ultimate goal.”

QUIKRETE QUIKChat is the 24 hour answer line for QUIKRETE customersQUIKRETE QUIKChat is your 24 hour resource line.

QUIKRETE QUIKChat is located at the bottom right hand corner of every page on the QUIKRETE website asking visitors if they have any questions. During business hours, customers with questions simply click on QUIKChat bar and enter their name and e-mail address to activate assistance from an agent. During non-business hours, customers can leave a message on QUIKRETE QUIKChat with the assurance an agent will respond as soon as they are back on-duty. QUIKChat will also intuitively offer assistance to visitors navigating the QUIKRETE website for an extended period of time. Visitors that use QUIKRETE QUIKChat are encouraged to share their experience as a training aid for the agents and to help improve the overall customer service experience.

QUIKRETE’s Guide to Concrete Masonry & Stucco Projects is available for members to redeem.  At only 15,000 points it’s a steal.  Over 150 pages of step-by-step instructions and advice to achieve professional results on 30+ of common concrete & stucco issues and projects.  Check it out.

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5 comments on “SPONSOR NEWS: QUIKRETE QUIKChat Connect Concrete Experts to Customers

      1. KindPharm

        We poured the countertops over the weekend…This was before I checked back here because we were super busy trying to get kitchen all prepared for the pour and our place prepared for the winter storm… I did try to video it… we are NOT pro’s and it shows!!!
        But apparently we are poets and didn’t know it…
        Ok, moving on.
        The pour went ok… being newbies to concrete we did the best we could and we got ‘ok’ results. there are parts that are amazing and I can’t believe that concrete could have a shiny glass finish without sanding/polishing… there are parts that did not get done well and we are hoping that if we do a straight Portland cement slurry to fill in the gaps all will be fine…

  1. KindPharm

    Getting ready to cast in place a concrete countertop… looking for help and info… prefer step by step instructions with approximate curing time for Idaho this time of year (yes, inside the kitchen)

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