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I received a reply this morning from BTP regarding my late in the day request on Thursday last week. My item will be shipped Wednesday. All as previously promised in the BTP post of last week.
That is nice you heard something about your request.
Well I finally got the promo code for the keen boots but it doesn’t work???
That is good you receieve a promo code. But too bad it didn’t work. The firts code i got for my Keens didn’t work either.
I had some issues with Keen as well but contacted their customer service who were just terrific. Very pleasant to deal with and were able to sort out the problem for me. I spoke to only one person, no getting put back on hold or switching around. I was very impressed.
yes that’s what I did I called up Keene this morning, they were very helpful and they got my code to work shoes should be in the mail any day.
That’s nice to hear – good customer service is such an important feature of really good companies.
I’m still waiting for my blower to show up…I’m hoping it’s coming soon!
Great point, it definitely makes buyers return knowing that if they need help, they will get some, it’s a great way to spread the word around about the products and company
I think I’ll order something today, not sure what I want need more, the table saw, vacuum, router table and router,
Hoping my request for my vac gets done tomorrow. I sent it in last Wednesday morning.
I have not followed the thread lately, which one did you decide on?
The 14 gallon auto-clean model. It’ll be strictly for reno/construction use and reside in my shed for the most part.
I got email with them asking addition info and sent them back that info with another email from them asking the same thing lol
I received a reply this morning from BTP regarding my late in the day request on Thursday last week. My item will be shipped Wednesday. All as previously promised in the BTP post of last week.
That is nice you heard something about your request.
Well I finally got the promo code for the keen boots but it doesn’t work???
That is good you receieve a promo code. But too bad it didn’t work. The firts code i got for my Keens didn’t work either.
I had some issues with Keen as well but contacted their customer service who were just terrific. Very pleasant to deal with and were able to sort out the problem for me. I spoke to only one person, no getting put back on hold or switching around. I was very impressed.
yes that’s what I did I called up Keene this morning, they were very helpful and they got my code to work shoes should be in the mail any day.
That’s nice to hear – good customer service is such an important feature of really good companies.
I’m still waiting for my blower to show up…I’m hoping it’s coming soon!
Great point, it definitely makes buyers return knowing that if they need help, they will get some, it’s a great way to spread the word around about the products and company
I think I’ll order something today, not sure what I want need more, the table saw, vacuum, router table and router,
Good luck with your decision Brian. Looks like tough one. I big question is what would use more. This the question I ask myself.
I got email this morning say my request will be sent out. Good news!
Greg
Do More of What Makes You Happy@smallerstick @gtokley thanks guys, I sent a message to BTP and they got back to me this morning – it’s going to get here tomorrow, lol! It will have been exactly a month and a day since their initial response to my request, but I think from here on out it will be better. They hadn’t implemented the every Wednesday schedule yet, so it sounds like that means they’ve made space specifically to handle redemptions now and that someone will be checking in at least weekly to make sure that all goes smoothly. And hey, new tool tomorrow!
Charlie
__________________I received a reply this morning from BTP regarding my late in the day request on Thursday last week. My item will be shipped Wednesday. All as previously promised in the BTP post of last week.
That is nice you heard something about your request.
Well I finally got the promo code for the keen boots but it doesn’t work???
That is good you receieve a promo code. But too bad it didn’t work. The firts code i got for my Keens didn’t work either.
I had some issues with Keen as well but contacted their customer service who were just terrific. Very pleasant to deal with and were able to sort out the problem for me. I spoke to only one person, no getting put back on hold or switching around. I was very impressed.
yes that’s what I did I called up Keene this morning, they were very helpful and they got my code to work shoes should be in the mail any day.
That’s nice to hear – good customer service is such an important feature of really good companies.
I’m still waiting for my blower to show up…I’m hoping it’s coming soon!
Great point, it definitely makes buyers return knowing that if they need help, they will get some, it’s a great way to spread the word around about the products and company
I think I’ll order something today, not sure what I want need more, the table saw, vacuum, router table and router,
Man, that’s gotta be a tough choice, Brian. All of those are really great tools to have in your shop.
@cmeyer25 Glad to hear your blower is on the way finally.BE the change you want to see.
Even if you can’t Be The Pro… Be The Poster you’d want to read.My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
Ron
A Working Pro since 1994!
Member since March 26, 2014.
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
It’s nice you got the code in time so you didn’t have to pay out of pocket.
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
Good for you Dirty! Did you order a pair with lava proof soles? In all seriousness I hope things settle down for the folks that live on the Big Island and the rest of you with all the air borne effects of the lava flows.
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
I went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
https://www.keenfootwear.com/p/1018023-12-EE.html?contact_eid=0bbc03e80000000000000000000008b3f28a&utm_source=bm23&utm_medium=email&utm_term=Image+-+image&utm_content=Image+-+image&utm_campaign=RTM_DW_shipconf&_bta_tid=253921088321392244788936281209378858854625553744357743683702980005367035644303297721629928045804881244&_bta_c=9iowfsz7e7z4712lyl85mruibbv8h
Good for you Dirty! Did you order a pair with lava proof soles?
Does every one know who Rusty the lave roaster is by now??? LOL!
Hoping my request for my vac gets done tomorrow. I sent it in last Wednesday morning.
I have not followed the thread lately, which one did you decide on?
The 14 gallon auto-clean model. It’ll be strictly for reno/construction use and reside in my shed for the most part.
oh nice! you will definitely like that one. I do have the same.
"If you're going to do something, do it right the first time"
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Palm Springs, CAI went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
Nice looking boot, nice you finally got to put in your order.
Automotive Pro
Fayetteville, NCMy new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
I went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
https://www.keenfootwear.com/p/1018023-12-EE.html?contact_eid=0bbc03e80000000000000000000008b3f28a&utm_source=bm23&utm_medium=email&utm_term=Image+-+image&utm_content=Image+-+image&utm_campaign=RTM_DW_shipconf&_bta_tid=253921088321392244788936281209378858854625553744357743683702980005367035644303297721629928045804881244&_bta_c=9iowfsz7e7z4712lyl85mruibbv8h
Nice choice. That’s a good looking boot!
Ron
A Working Pro since 1994!
Member since March 26, 2014.
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
Congrats, Dirty, they are good looking boots.. Good to hear their CS looked after you well.
BE the change you want to see.
Even if you can’t Be The Pro… Be The Poster you’d want to read.My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
I went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
https://www.keenfootwear.com/p/1018023-12-EE.html?contact_eid=0bbc03e80000000000000000000008b3f28a&utm_source=bm23&utm_medium=email&utm_term=Image+-+image&utm_content=Image+-+image&utm_campaign=RTM_DW_shipconf&_bta_tid=253921088321392244788936281209378858854625553744357743683702980005367035644303297721629928045804881244&_bta_c=9iowfsz7e7z4712lyl85mruibbv8h
They look nice, good choice.
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
I went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
https://www.keenfootwear.com/p/1018023-12-EE.html?contact_eid=0bbc03e80000000000000000000008b3f28a&utm_source=bm23&utm_medium=email&utm_term=Image+-+image&utm_content=Image+-+image&utm_campaign=RTM_DW_shipconf&_bta_tid=253921088321392244788936281209378858854625553744357743683702980005367035644303297721629928045804881244&_bta_c=9iowfsz7e7z4712lyl85mruibbv8h
Nice choice. That’s a good looking boot!
I think I have the same one of that model but an older version. Hard to tell for sure as they give the same models different names here in Canada than what they are known as in the US.
Glad it got straightened out for you Dirty. I also had problems with codes not working once as well. It was all on the Keen end of things and nothing to do with any fault by BTP.
@smallerstick @gtokley thanks guys, I sent a message to BTP and they got back to me this morning – it’s going to get here tomorrow, lol! It will have been exactly a month and a day since their initial response to my request, but I think from here on out it will be better. They hadn’t implemented the every Wednesday schedule yet, so it sounds like that means they’ve made space specifically to handle redemptions now and that someone will be checking in at least weekly to make sure that all goes smoothly. And hey, new tool tomorrow!
Good to hear the blower will be sent out. This too bad it was over a month to get it. Main thing you got resolved.
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
I went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
https://www.keenfootwear.com/p/1018023-12-EE.html?contact_eid=0bbc03e80000000000000000000008b3f28a&utm_source=bm23&utm_medium=email&utm_term=Image+-+image&utm_content=Image+-+image&utm_campaign=RTM_DW_shipconf&_bta_tid=253921088321392244788936281209378858854625553744357743683702980005367035644303297721629928045804881244&_bta_c=9iowfsz7e7z4712lyl85mruibbv8h
Congrats Dirty on your new Keens!
My new Keen Boots are on their way from Louisville, KY,.. Can’t wait till next week to get them.
What model boot did you order Dirty?
I went for the Men’s COBURG 6″ Waterproof Boot (Steel Toe) this time.
https://www.keenfootwear.com/p/1018023-12-EE.html?contact_eid=0bbc03e80000000000000000000008b3f28a&utm_source=bm23&utm_medium=email&utm_term=Image+-+image&utm_content=Image+-+image&utm_campaign=RTM_DW_shipconf&_bta_tid=253921088321392244788936281209378858854625553744357743683702980005367035644303297721629928045804881244&_bta_c=9iowfsz7e7z4712lyl85mruibbv8h
Nice choice. That’s a good looking boot!
I think I have the same one of that model but an older version. Hard to tell for sure as they give the same models different names here in Canada than what they are known as in the US.
Glad it got straightened out for you Dirty. I also had problems with codes not working once as well. It was all on the Keen end of things and nothing to do with any fault by BTP.
I had the same problem when getting my Keens. The code was no good. The problem was on Keens end.
Greg
Do More of What Makes You Happy
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