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Usefull Things We Know/Learn or Have Just Simply Tripped Over.

This topic contains 14 replies, has 9 voices, and was last updated by  r-ice 11 months, 2 weeks ago.

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  • #684946

    Doobie
    Pro

    I was gonna kinda post this in the “Interesting Things We See’ thread that Kurt Welkers started some time ago that has proved to be a very fruitful thread in my opinion with its entries educating us at times with rather useful knowledge or at times with oddball ‘Interesting’ things, but I felt this kinda stuff didn’t really belong there and while this initial post with my such sharing in this regard looking simply to share useful information amongst each other is not necessarily construction or reno related, it is somewhat congruent with general knowledge that even as pros we may encounter as such with our own personal dealings at home, or in advising our associates or clients at times. I’m sure the people you all deal with and who’ve learned to trust you often pick your brains on all sorts of things at times.

    Yesterday I embarked on dealing with why my fairly recently bought Sony 60in TV that suddenly could no longer connect to the internet. A week before it was hangin on connecting on YouTube, but now obviously there was something getting worse as without internet connectivity, Netflix wasn’t now working either which at times we want to use quite a lot.

    First I tried to go thru the menus and re-set up the wireless network connectivity myself. I’d get to the point of punching in my key password but it just wouldn’t allow me to do that. Then I got on the phone with our ISP provider and tried the ‘WEP Push’ method which was another wireless connectivity option, but for which I’ve never tried for anything. Even with the ISP guy who could also remotely activate this function and see it was functioning at the modem, that failed also. So now, by process of elimination, I need to get a hold of Sony support.

    To my surprise, those Sony buggers don’t get out of bed til 10AM it seems, so in the meantime I actually went and checked my other older Sony smart TV and it works just fine for Netflix and internet connectivity, so at least I’m certain this is isolated to this one TV in our living room. I also even try it’s remote on my problem TV and it does no better.

    Finally, I spend about 2 hours on the phone with Sony support trying all sorts of diagnostics and even to the point of trying to download onto a USB stick a software update, but nothing works. Eventually the phone tech says they will have to send out an authorized tech.

    To my astonishment, the tech calls and shows up later that day early in the evening. He comes in and goes thru a few menus I can’t access on the TV and does some crap on his phone and suddenly my TV issues are all solved including the most recent software update. Took all of a few minutes. I asked him, why couldn’t I have just done that with the guy on the phone with whatever magic patch that he obviously just sent from his phone in my living room to my TV. He says it’s not for public usage and is proprietor stuff. Further questions also elicit that some Sony TV’s are just ‘like this’.

    So one thing leads to another and next thing I know were in my office dealing with some financial and investing questions he has. He somehow had figured out that I was a financial guy, although I’m still not sure how, but eventually at an amenable point I switch back to my TV issues and I ask him the magic question as to whether Sony TV’s are crap compared to others. He says he works on all sorts of different brands, and Sony’s are still top notch and my problem was not necessarily uncommon, but that because it was solely a software issue it is easily solvable versus the issues with many other brands which are not as easily solved as simply a software choking issue.

    I told him with what was happening I was on the verge of returning this TV to Costco and getting another brand, so I asked him about Samsung. Per him, Samsung makes shoddily built and designed stuff. He says that is his most frequent brand along with LG for problems that cannot be solved via something simple like a software issue and are simply poor assembly and design issues.

    Other brands like Vizio and Hense are even worst he says. They’re basically lost causes once they start to have issues and become for the most part refurbed replacements from the manufacturer to the consumer that cannot be physically fixed. One of the issues he says is they basically weld glue everything together and it creates its own problems in doing so with malfunctions as well that they cannot repair individual components either. A note should also be mentioned in passing that he is also the authorized Costco Concierge and their extended warranty provider, but he was here solely as a Sony warranty person for me today. He had no idea I bought it thru Costco til I told him long after he had fixed it.

    I’ve in the past seeked the opinions on different brands from meeting and talking with repair people. Hey, I figure who else is better than asking a repair guy as to which brands suck? I do recall talking to an appliance repair guy some years ago about Samsung and Maytag being one of the worst brands out there for repairs, generally with the electronics necessitating expensive and often prohibitively expensive motherboard replacements. One word of advice at the time was to stay away from most of the front load washers as they often also develop gasket issues with either leaks or developing foul odor problems. I took this advice and when I needed a new gas dryer went and got the super cheapo model Kenmore offered by Sears. I think I’m about 8 years in and so far so good. Not sure how long it’ll last as that same fellow told me that most appliances nowadays are not designed to last much beyond ten years now.

    Now it may sound like I’ve been bashing Samsung somewhat. We have two Samsung tablets in our household, one of them about 5 years old that other than needing a factory reset last year, has worked daily for me in all that time and is the device I make most of my posts on this forum from. Just sayin’…..some brands are great in one area….. and not in others.

    But insofar as Maytag and that lonely old bugger Maytag repair man we watched for decades in commercials, BS! I’ve heard from people in the know over the years as well as many varying ‘consumer reports’ over the years that they make overpriced crap. They rate very high or highest on the most repaired list. Thank goodness I never bought anything of theirs, but of course I’m sure there’s somebody reading this that will say they have never had any problems over long periods of time with their Maytag. Frankly I have come to believe those are the rarities when it comes to Maytag.

    So back to the purpose of this thread…..just simply a place to share useful wisdom/knowledge/experiences. Mostly reno/contruction hopefully, but like my above contribution just now, things that can spill over for either all of us or you as a trusted adviser/pro can offer at times doesn’t hurt either.

    #684949

    Sorpa
    Pro
    Pierrefonds, Qc

    Man, you’re pissed off, I can tell that.
    No problemos that I can think of so far.

    #685017

    DirtyWhiteBoy
    Pro
    Honolulu,, Hi.

    I have a old 150 lb. TV that the cable went over to digatle and I never watch anymore. I see the news on the computer has a live stream. I may try to hook up the antenna again.

    Dirty

    A Working Pro since 1988!

    Member since January 26, 2013.

    #685030

    I had a Dell computer repaired years ago and like you I asked some questions. The repair guy explained to me that computers are generally split between consumer grade pc’s (designed to last 2-4 years and have outdated un-replacable hardware) and business grade pc’s (only order-able through a licensed business’s and designed to last 7-8 years and also have outdated un-replaceable hardware). He explained that if I wanted a good pc I should get a gaming PC, they are built to be upgraded with new hardware over time so parts that go bad are easily changeable. The gaming community cares a lot about their pc’s performance so companies are under more pressure to build a quality product. The tech further explained that while big names like Alien might cost a lot, a $600 low level gaming pc would far outshine a $2,000 consumer grade pc and long outlive it. I’ve had my CyberPowerPC now for about 8 years and have done a ton of research for work on it, it’s also what I use to get on here and talk to you guys.

    It’s a similar case to a tool marketed towards homeowners and DIY’s compared to a tool marketed towards Contractors, and I think it translates across a lot of product markets.

    Life is 10% what happens to you, 90% Attitude.

    #685036

    Doobie
    Pro

    Man, you’re pissed off, I can tell that.

    No I wasn’t. I spent a few hours on the phone trying to resolve it, but I had competent advice and I wasn’t waiting any long periods in any queues or put on hold. I just thought it odd that their support wasn’t open til 10AM. The fact a tech showed up that same day was actually way beyond my expectations. Everybody was professional, courteous, and above all were in NA and not some far off place where even though they sound like they are speaking english, there’s typically a heavy dialect that makes something like a tech support interaction a real PITA at times.

    What I hadn’t also mentioned was that the TV had a periodic freezing problem when using Netflix. Probably happened a half dozen times since we got it since last November. The solution I discovered myself when it first started happening was you had to disconnect the power to the TV as when it froze neither the power button on the remote or on the TV itself would work. Fortunately, I have one of my two wall plugs where the TV is that is switchable via a wall switch nearby, so at least when that happened, it wasn’t a nightmare resolving it.

    The tech said that the Netflix issue is a well known one and many other brands and models have the same problem. He said it’s basically information overload and at least the Sony TVs are easily resetable whereas many other brands are not requiring much more involving resolutions. He also showed me how to do a hard boot of the TV as well if the TV in the future starts to have any kind of persistent problem. Basically while holding the ‘up’ button on the remote, then press and hold the power button on the TV itself til it turns itself off and then back on. It resets the TV to factory new where it has to be re-initialized, but it also clears out the memory and any bugs it may be struggling with.

    No really, I wasn’t mad. Things aren’t perfect in this world, but unlike other techie problems we encounter in life, this one I felt was handled by everybody as best as can be. I’m quite satisfied with the process and end result I had with this issue by Sony. Confirmed my long term view that Sony is a quality company. I’ll stick with them even more now after this experience with them. They stand behind their product and offer superior support in my view.

    To top it off, the tech may turn into a client. We gladly exchanged business cards after our hour long yik-yak we had in my office. At the end of the day, I might have made money dealing with that problem, but time will tell if that turns out to be true.

    It’s actually not uncommon I end up with a new client when somebody comes over like that. In fact Wednesday I had a meeting with my alarm system specialist and his wife writting up some more business. I met him about twelve years ago when he came over to consult me about some upgrades to my system. We’ve put tens of thousands of dollars in each others pockets over the years. An hour ago I was on the phone with my plumber buddy/client. He came over 15 years ago to deal with a gas line install. For some, like my plumber friend, we contra for stuff. He comes over and does any gas stuff – I won’t touch gas, and that’s based on his advice when we first met that gas is NEVER for the DIY crowd – or he’s over for plumbing that is beyond my skill level, in return, he gets his taxes done for free and any financial advice.

    I never ask people if they are looking for somebody that does what I do. Somehow either a subject matter is brought up that initiates it, or people simply ask me what I do when they see I work from home. I never initiate it. I’m probably one of a handful of guys in my field you can safely invite to a party and never worry about me hitting people up for business. Lol!

    #690458

    theamcguy
    Pro
    Fayetteville, NC

    DIY Stud Center Finder using Piano Wire (for Drywall)

    Automotive Pro
    Fayetteville, NC

    #691945

    GTokley
    Pro
    Madoc, ON

    Not sure how I missed this thread. I like what you had to say Kevin. My 40″ Sony TV just died a few weeks ago. It isn’t a smart tv. I had for 9 years with no issues. I just bought a Sanyo Smart TV. I hope it last for awhile. We have LG front loading washer & dryer. We bought them 7 years ago. About year after we bought them. The door on the washer would keep unlocking and locking at the end of the wash cycle. Then it would unlock. We had repair tech come out and looked at it. He had to order a motherboard for it. I questioned him on the front loading washers and dryers. He told me they were all good. It seem to work find for about 8 to 10 months. Then it happen again. Only this time it stayed locked. We had to wait 2 days for repair tech come. I can’t remember what part he replaced. It might have been the door lock. But he had the part on his truck. The washer has worked find for the last 5 years. The door gasket did leak awhile ago. I fixed myself. The drain in the gasket was plugged and sometimes lint gets built up on the bottom of the window on the door causing the gasket to leak. We have had no issues with dryer.

    Greg

    instagram.com/gregtokley/

    #691955

    Sorpa
    Pro
    Pierrefonds, Qc

    DIY Stud Center Finder using Piano Wire (for Drywall)

    <figure class=”oe-video-container”><iframe width=”770″ height=”433″ src=”https://www.youtube.com/embed/VEgM6YIyLg0?feature=oembed&wmode=opaque” frameborder=”0″ allow=”autoplay; encrypted-media” allowfullscreen=””></iframe></figure>

    I can’t go poking holes in my bedroom or anywhere in the house unless I want to sleep in the garage 😀 ( you know what I mean )

    Since I lost my stud finder ( somewhere in the garage ) I use a small but very powerful magnet to find the drywall screws. Find one and go from there with whatever project I have.

    #692008

    r-ice
    Pro
    Durham region, ON

    it’s funny that you said that about the sony tv, i just encountered the same thing with my samsung, turns out things just stop working unless you have the new update, and there are no instructions on how to update the tvs

    #692018

    Sorpa
    Pro
    Pierrefonds, Qc

    it’s funny that you said that about the sony tv, i just encountered the same thing with my samsung, turns out things just stop working unless you have the new update, and there are no instructions on how to update the tvs

    Any time there are updates for my Samsung I’ll have a message on the screen telling me about it, press ok and that’s it.
    Maybe you have to read the owner’s manual.

    #692041

    Clev08
    Pro

    it’s funny that you said that about the sony tv, i just encountered the same thing with my samsung, turns out things just stop working unless you have the new update, and there are no instructions on how to update the tvs

    Any time there are updates for my Samsung I’ll have a message on the screen telling me about it, press ok and that’s it.
    Maybe you have to read the owner’s manual.

    Mine does the same thing, only problem is when I turn on my tv it’s because I want to watch I, not update it, so it usually gets postponed.

    #692063

    I have a “dumb” TV. I don’t want a computer on mine. I have it on a power bar along with the android box so when I turn everything off I hit the switch on the power bar and there are no phantom loads sucking electricity and raising my bill for no reason. I have had good results from RCA TVs.

    Computers…..I buy used/off lease ones. Companies usually trade in their computers every 2 years or so. The one I use (laptop) is classified as a “portable workstation”. Used by engineers and such who need the power for programs like CAD and video intensive applications. It has an i7 processor, a good amount of RAM, 17″ screen, and a dedicated video card in it. No problem editing video with it. I usually look for the HP brand as I have had good luck with them and online support is good too. I have had very little problems with them. Windows (10 in particular) on the other hand…….

    My You Tube channel: https://www.youtube.com/channel/UCA5AretE3xPoVDV61AxUdUA

    I don't do a fast job. I don't do a slow job. I do a half fast job.

    #692085

    GTokley
    Pro
    Madoc, ON

    Computers…..I buy used/off lease ones. Companies usually trade in their computers every 2 years or so. The one I use (laptop) is classified as a “portable workstation”. Used by engineers and such who need the power for programs like CAD and video intensive applications. It has an i7 processor, a good amount of RAM, 17″ screen, and a dedicated video card in it. No problem editing video with it. I usually look for the HP brand as I have had good luck with them and online support is good too. I have had very little problems with them. Windows (10 in particular) on the other hand…….

    I just picked up a reconditioned laptop a couple weeks ago. It was on sale. I got a Lenovo with 15″ screen. It is the same as the one we had that died. Not sure about the other bells & whistles. It does have window 10. It does what I want it too and my daughters get to play there online video games on it. So we are all happy.

    Greg

    instagram.com/gregtokley/

    #692131

    Doobie
    Pro

    it’s funny that you said that about the sony tv, i just encountered the same thing with my samsung, turns out things just stop working unless you have the new update, and there are no instructions on how to update the tvs

    Any time there are updates for my Samsung I’ll have a message on the screen telling me about it, press ok and that’s it.
    Maybe you have to read the owner’s manual.

    Mine does the same thing, only problem is when I turn on my tv it’s because I want to watch I, not update it, so it usually gets postponed.

    See if in the options/preferences it has an auto-update versus a prompt required setting for that.

    #692152

    r-ice
    Pro
    Durham region, ON

    it’s funny that you said that about the sony tv, i just encountered the same thing with my samsung, turns out things just stop working unless you have the new update, and there are no instructions on how to update the tvs

    Any time there are updates for my Samsung I’ll have a message on the screen telling me about it, press ok and that’s it.
    Maybe you have to read the owner’s manual.

    Mine does the same thing, only problem is when I turn on my tv it’s because I want to watch I, not update it, so it usually gets postponed.

    See if in the options/preferences it has an auto-update versus a prompt required setting for that.

    no thats the annoying part, there is no auto update. you’d think being always connected to the wifi that it would auto update. Nope you have to manually download it on a usb key and transfer it that way. I haven’t done it as I haven’t had time to go find the update and download it.

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