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CRAFTSMAN warranty

This topic contains 10 replies, has 7 voices, and was last updated by  DirtyWhiteBoy 4 days, 12 hours ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #697198

    Miamicuse
    Pro
    Fort Lauderdale, Florida

    There seems to be a lot of confusion on what happens to the LIFETIME WARRANTY that goes with the Craftsman hand tools. It used to be you can walk into any Sears with a broken hand tool and get it replaced, no questions asked, no receipt necessary.

    Now that SB&D owns it and their statements and the Craftsman web site on warranty is very confusing. Anyone tried to get their Craftsman hand tools replaced?

    On a related subject today I joined the online Craftsman Club. Just like many other sites you have to answer some questions.

    They asked me what tool brands I currently own. Note how they spelled RIDGID.

    They also asked which trades I am participating in, and there is a selection called “PLUMPING”.

    PLUMPING LOL!!! I had to look it up on Urban Dictionary.

    #697210

    Doobie
    Pro
    Ajax, ON

    And what do carpets have to do with woodworking?

    Kevin.

    Wannabee pro.

    #697220

    Warren6810
    Pro
    Akron, OH

    I gave up on Craftsman tools over 20 years ago. The warranty became such a joke. I was also in the Craftsman club, and all that got me was tons of junk mail.

    #697233

    theamcguy
    Pro
    Fayetteville, NC

    Now that SB&D owns it and their statements and the Craftsman web site on warranty is very confusing.

    I agree it is a work in progress and how they handle the legacy lifetime warranty will be a determining factor in how successful the new launch is.

    Automotive Pro
    Fayetteville, NC

    #697238

    roninohio
    Pro
    New Franklin, OH

    And what do carpets have to do with woodworking?

    You mean Carpetry? lol

    #697244

    smallerstick
    Pro
    Listowel, ON

    Let’s hope they put more thought into warranty policy and application than they do to customer surveys.

    I would be skeptical about buying Craftsman right now based on that form.

    https://www.instagram.com/woodiworkshop/

    #697250

    Miamicuse
    Pro
    Fort Lauderdale, Florida

    That form is probably made by an intern of Stanley.

    #697252

    Doobie
    Pro
    Ajax, ON

    I would be skeptical about buying Craftsman right now based on that form.

    Strange how such trivial errors will make a company look bad. Signals in our minds that details get overlooked and quality may be amiss.

    Kevin.

    Wannabee pro.

    #697256

    Miamicuse
    Pro
    Fort Lauderdale, Florida

    I would be skeptical about buying Craftsman right now based on that form.

    Strange how such trivial errors will make a company look bad. Signals in our minds that details get overlooked and quality may be amiss.

    That’s so true.

    While I understand it’s probably a total restructure of the company, and I went through several merger and acquisitions before where for a brief and sometimes prolonged period of time you have 10 cooks in the kitchen and everyone struggling to figure out the new “org chart”. But it DOES fairly or unfairly speak to a certain lack of quality control.

    In this case I am willing to bet the web site development work was probably out sourced to a place like China or India and even the QC is non English speaking.

    I have to go check the new storage boxes I got I hope it says Craftsman and not Caveman lol.

    #697268

    Doobie
    Pro
    Ajax, ON

    In this case I am willing to bet the web site development work was probably out sourced to a place like China or India and even the QC is non English speaking.

    Probably. Even if they may have used a spell checker, I think both those mispelled words could have passed. While ‘plumping’ is a word used in chicken processing, I did find it also in the Urban Dictionary and it has nothing to do with chickens. I actually can’t even mention what I saw it says as it is kinda vulgar and not appropriate on an open forum.

    So be careful if you ticked that plumping box in the survey Sami, you may start to get all sorts of porn spam if they share/sell your info. Lol!

    Kevin.

    Wannabee pro.

    #697280

    DirtyWhiteBoy
    Pro
    Honolulu,, Hi.

    There seems to be a lot of confusion on what happens to the LIFETIME WARRANTY that goes with the Craftsman hand tools. It used to be you can walk into any Sears with a broken hand tool and get it replaced, no questions asked, no receipt necessary.

    Now that SB&D owns it and their statements and the Craftsman web site on warranty is very confusing. Anyone tried to get their Craftsman hand tools replaced?

    On a related subject today I joined the online Craftsman Club. Just like many other sites you have to answer some questions.

    They asked me what tool brands I currently own. Note how they spelled RIDGID.

    They also asked which trades I am participating in, and there is a selection called “PLUMPING”.

    PLUMPING LOL!!! I had to look it up on Urban Dictionary.

    It musta come out of China..

    Dirty

    A Working Pro since 1988!

    Member since January 26, 2013.

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