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Big Box Store Fails

Viewing 20 posts - 301 through 320 (of 342 total)
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  • #749156

    especially being the social distancing captain

    Do as I say not as I do LOL

    Hahaha yeah , we have a few of them here also , one is a health and safety person , and the other is a volunteer fire brigade person 🤯 sometimes people let it go to their heads lol

    #749186
    GTokley
    Pro
    Belleville, ON

    Was at Home Depot this morning.

    everyone inside (customers AND employees) had masks on their faces.

    a significant number of them have them on wrong (customers AND employees). Mask over the mouth but not the nose.

    One of the employees, one who has a badge on her shirt that says “SOCIAL DISTANCE CAPTAIN”, had the mask on her chin, exposing both her nose and mouth, because she was chewing gum.

    Sounds like there wasn’t much training involved if the employees are wearing their mask improperly.
    It looks like the social distance captain’s job is to make sure people are keeping the 6ft distance and not wearing their mask properly.

    Greg
    Do More of What Makes You Happy

    #752560
    Miamicuse
    Pro
    Fort Lauderdale, Florida

    Another Home Depot fiasco.

    So I have two Ridgid 18V tools broken and still under the lifetime warranty. I debated to having them serviced, because I don’t use Ridgid since I switched to the M18 platform.

    Still I have over ten 18V batteries, so I decided to use the Ridgid occasionally as a “leave behind” tool. Meaning on an extended turn over project, when I have to work on something longer than a week, I will pack up the Ridgids and take them to the job site and leave them there ready to use, to avoid having to unload and reload tools every day from my vehicle. I’ll just use the Ridgid at one job site and still have the other tools on the ready inside my vehicle for any other immediate needs.

    So I decided to take my Ridgid tools in to get them serviced. I called up the closest Ridgid authorized tool center. No answer. Hmmm…called up the second closest tool center, got a voice greeting saying they are not taking any walk ins for repairs. I had to call, leave a voice message with my number and someone will call me back with an appointment date/time with a passcode which is to be used at their door for a contactless drop off. OK left messages, twice, no call back. Waited two weeks, called back again, nothing.

    Called Ridgid (a long wait on the phone) and they said to just go to my local home depot tool center for the repair.

    OK took them to the Home Depot tool center. The girl at the counter wanted to charge me $19.95 per tool for processing and handling. What? She said they don’t do repairs here, they send it to Atlanta for repair and there is a $20 handling fee. For some strange reasons, I gave in and paid the $40 fee, which they say MAY BE refundable if the tool is still under warranty and it’s not a misuse or abuse. They then wanted me to sign a $100 pre-authorization to let them fix it if it’s less than $100 for repairs. I said why? The tool is under lifetime warranty. She said they don’t know that, Atlanta have to check it out. If the tool is defective, they will repair it free of charge, but if the tool was left in the rain, or driven over, then no more warranty and they have to charge for the repair, the $100 authorization is to address those scenerios. Well I signed that too but smoke was coming out of my ears at that point, especially after a 30 minute wait in the line.

    Then I read the tool repair contract that I had to sign which is a HD repair contract stating it doesn’t cover wear and tear items. What? They gave an example of wear n tear parts such as BRUSHES. So if you have a bad brush it’s not covered? I looked up Ridgid’s LSA policy and it stated explicitly that brushes are covered. I asked her that and she didn’t know what brushes are, OK not going to make any progress here if she thinks I was talking about toothbrushes LOL.

    Then onto another issue, I dropped off a hammer drill and a recip saw. I explained to her the issues, the recip saw will start, but if you put it on a load, like cutting a 2×4, it will cut off in a few seconds, tried it with multiple batteries on full charge, seems the thermal cutoff is acting up. She goes “huh? you don’t need to tell me that, I am sure they will check it out”. OK so she is sending in the tools with no description of what’s wrong.

    After all was said and done, she told me there is a MINIMUM of 9 week wait for the repairs because of COVID. Nine weeks!!! Good thing I don’t need these tools and have several backups. I would have thought she would say that first thing.

    This was about eight weeks ago.

    Yesterday I got a call from the tool center, my drill is ready to be picked up. OK where is the saw is that ready? Hmmm no we have the drill, don’t know about the saw. OK so they fixed it, says here they couldn’t find anything wrong but they saw some rust and cleaned it up for you…ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!

    EIGHT WEEKS AND THEY DIDN’T EVEN FIX THE PROBLEM!!!

    #752562

    Wow , that’s just unexcepted , I can’t believe they would do that

    Good luck with that , I’ll be curious to know what they did as far as testing and sorts

    #752566
    GTokley
    Pro
    Belleville, ON

    Another Home Depot fiasco.

    So I have two Ridgid 18V tools broken and still under the lifetime warranty. I debated to having them serviced, because I don’t use Ridgid since I switched to the M18 platform.

    Still I have over ten 18V batteries, so I decided to use the Ridgid occasionally as a “leave behind” tool. Meaning on an extended turn over project, when I have to work on something longer than a week, I will pack up the Ridgids and take them to the job site and leave them there ready to use, to avoid having to unload and reload tools every day from my vehicle. I’ll just use the Ridgid at one job site and still have the other tools on the ready inside my vehicle for any other immediate needs.

    So I decided to take my Ridgid tools in to get them serviced. I called up the closest Ridgid authorized tool center. No answer. Hmmm…called up the second closest tool center, got a voice greeting saying they are not taking any walk ins for repairs. I had to call, leave a voice message with my number and someone will call me back with an appointment date/time with a passcode which is to be used at their door for a contactless drop off. OK left messages, twice, no call back. Waited two weeks, called back again, nothing.

    Called Ridgid (a long wait on the phone) and they said to just go to my local home depot tool center for the repair.

    OK took them to the Home Depot tool center. The girl at the counter wanted to charge me $19.95 per tool for processing and handling. What? She said they don’t do repairs here, they send it to Atlanta for repair and there is a $20 handling fee. For some strange reasons, I gave in and paid the $40 fee, which they say MAY BE refundable if the tool is still under warranty and it’s not a misuse or abuse. They then wanted me to sign a $100 pre-authorization to let them fix it if it’s less than $100 for repairs. I said why? The tool is under lifetime warranty. She said they don’t know that, Atlanta have to check it out. If the tool is defective, they will repair it free of charge, but if the tool was left in the rain, or driven over, then no more warranty and they have to charge for the repair, the $100 authorization is to address those scenerios. Well I signed that too but smoke was coming out of my ears at that point, especially after a 30 minute wait in the line.

    Then I read the tool repair contract that I had to sign which is a HD repair contract stating it doesn’t cover wear and tear items. What? They gave an example of wear n tear parts such as BRUSHES. So if you have a bad brush it’s not covered? I looked up Ridgid’s LSA policy and it stated explicitly that brushes are covered. I asked her that and she didn’t know what brushes are, OK not going to make any progress here if she thinks I was talking about toothbrushes LOL.

    Then onto another issue, I dropped off a hammer drill and a recip saw. I explained to her the issues, the recip saw will start, but if you put it on a load, like cutting a 2×4, it will cut off in a few seconds, tried it with multiple batteries on full charge, seems the thermal cutoff is acting up. She goes “huh? you don’t need to tell me that, I am sure they will check it out”. OK so she is sending in the tools with no description of what’s wrong.

    After all was said and done, she told me there is a MINIMUM of 9 week wait for the repairs because of COVID. Nine weeks!!! Good thing I don’t need these tools and have several backups. I would have thought she would say that first thing.

    This was about eight weeks ago.

    Yesterday I got a call from the tool center, my drill is ready to be picked up. OK where is the saw is that ready? Hmmm no we have the drill, don’t know about the saw. OK so they fixed it, says here they couldn’t find anything wrong but they saw some rust and cleaned it up for you…ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!

    EIGHT WEEKS AND THEY DIDN’T EVEN FIX THE PROBLEM!!!

    Sorry to hear about your bad luck. Sounds like Ridgid warranty isn’t very good.

    Greg
    Do More of What Makes You Happy

    #752569
    Miamicuse
    Pro
    Fort Lauderdale, Florida

    To be fair the issue isn’t ridgid’s warranty it was the way Home Depot handled the warranty repair, and the employee who took my tools were lazy and ignorant. Then the off-site repair facility for not bothering to call me when they couldn’t figure out what the problem is with no description. That’s why it’s a big box store fail.

    #752572
    GTokley
    Pro
    Belleville, ON

    To be fair the issue isn’t ridgid’s warranty it was the way Home Depot handled the warranty repair, and the employee who took my tools were lazy and ignorant. Then the off-site repair facility for not bothering to call me when they couldn’t figure out what the problem is with no description. That’s why it’s a big box store fail.

    Yeah your totally right. It is the people at Home Depot handled it. I guess I got caught in the warranty part of it.

    Greg
    Do More of What Makes You Happy

    #752578

    To be fair the issue isn’t ridgid’s warranty it was the way Home Depot handled the warranty repair, and the employee who took my tools were lazy and ignorant. Then the off-site repair facility for not bothering to call me when they couldn’t figure out what the problem is with no description. That’s why it’s a big box store fail.

    I have to say , I’ve not been happy with HD of lately ,

    #752581
    theamcguy
    Pro
    Fayetteville, NC

    EIGHT WEEKS AND THEY DIDN’T EVEN FIX THE PROBLEM!!!

    Oh man that’s too bad, that’s why I always send my tools direct to the factory repair center.

    Automotive Pro
    Fayetteville, NC

    #752583

    EIGHT WEEKS AND THEY DIDN’T EVEN FIX THE PROBLEM!!!

    Oh man that’s too bad, that’s why I always send my tools direct to the factory repair center.

    Ah I think you copy and pasted wrong , that was Miamicuse that wrote that 🤭🤭🙄

    #752585
    Miamicuse
    Pro
    Fort Lauderdale, Florida

    Factory repair center? As in the repair center actually operated by the manufacturer? Ridgid does not do repairs themselves. They use other repair centers that’s “authorized”.

    These authorized repair centers can be a crap shoot. Like I said in the original post, I called two authorized repair centers and both of them are not taking calls, no idea if gone out of business or too busy due to COVID, so Ridgid suggested that I go to Home Depot which is also an authorized repair center. There is no factory repair facility all they have is corporate office handling administration.

    #752588

    Geeze it’s sounding pretty complicated , maybe they figure people will get fed up of the running around and just buy different tools , so much for the lifetime warranty lol
    Sounds like good marketing scam to me 😊
    At least Bosch have certified Bosch service centers that are still in operation

    #752703
    davper
    Pro

    Ehh, A couple of extra screws will straighten that right out.

    I am not a pro. But I play one at home.

    I am just here for l-boxx porn.

    #752704
    davper
    Pro

    “EIGHT WEEKS AND THEY DIDN’T EVEN FIX THE PROBLEM!!!”

    I don’t buy anything for the warranty any more. I swear, everything is built to be disposable.

    I am not a pro. But I play one at home.

    I am just here for l-boxx porn.

    #755053
    Miamicuse
    Pro
    Fort Lauderdale, Florida

    Not a “FAIL”, but my local Home Depot after the new year put the Milwaukee and Makita tools inside cages and metal bar barriers. It was wide open before where customers can just pick out the boxes you need. I wonder if they had many tool thefts?

    But hey, if it’s Ryobi, no barrier needed. Why? Because it’s cheaper LOL?

    #755057
    theamcguy
    Pro
    Fayetteville, NC

    my local Home Depot after the new year put the Milwaukee and Makita tools inside cages and metal bar barriers.

    Man that’s tough to see right there. Sign of the times I guess.

    Automotive Pro
    Fayetteville, NC

    #755061

    my local Home Depot after the new year put the Milwaukee and Makita tools inside cages and metal bar barriers.

    Man that’s tough to see right there. Sign of the times I guess.

    Yikes yeah tell me about it , I for one like to pick up the box and read it , so much for this , going to be a pita trying to get a store associate to unlock and just stand there while I read or decide on what I want lol

    I wonder why they did this.

    #755070
    JimDaddyO
    Pro
    Wawa, ON

    put the Milwaukee and Makita tools inside cages and metal bar barriers.

    Maybe they weren’t social distancing.

    My You Tube channel: https://www.youtube.com/channel/UCA5AretE3xPoVDV61AxUdUA

    I don't do a fast job. I don't do a slow job. I do a half fast job.

    #755076
    Miamicuse
    Pro
    Fort Lauderdale, Florida

    Maybe they weren’t social distancing.

    LOL, but the lime green Ryobis are! HA HA HA

    #755088
    theamcguy
    Pro
    Fayetteville, NC

    LOL, but the lime green Ryobis are! HA HA HA

    Guess nobody “wants” the Ryobi stuff?

    Automotive Pro
    Fayetteville, NC

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