Neatness Is The First and Last Impression Of Real PROs
Regardless of the trade you’re in, neatness is the telltale sign of a true professional. I’m often amazed at how often I see work similar to the scary electrical panel (on the right) show above. Not only does it look dangerous but it gives the impression that whomever did the work is shoddy, inexperienced and frankly, lazy. Yes, the photo on the left gives us a feeling that a real PRO took pride in his/her work and surely knew what they were doing.
I share these photos as a reminder to young tradespeople that neatness and image are extremely important. Not sure how important that issue is? Not sure it REALLY matters at the end of the day? Let me share some experiences that have to do with the left picture to help you understand how absolutely important this issue is.
You see, the electrical panel on the left is from a home we built about six years ago. My regular electrician did the work and I often show this to potential customers who are trying to decide whether or not to hire my crew to build their new home. Once the customer sees that electrical panel they almost always comment on how professional it looks and what pride the electrician must have had. Next I show them the heating system picture above. Again, the comments fall along the same lines about pride and professionalism.
Then almost like clockwork the customer will ramble on about some electrician, handyman or plumber who did poor work at their home. In no time they’re finding great comfort knowing we do very neat, clean work. They start telling me stories of past run ins with Not So Pro contractors and the next thing I know they want us to build their project.
So this month while Bosch celebrates Pro/Not So Pro month I urge all tradesmen and women to keep doing great work. Rely on neatness and organization to give you the extra advantage over your competition. It may not sound very powerful but in today’s tight market it could be the difference between a good project and an amazing project.