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Contractor vs. Architect: Who’s Right?

I have witnessed my fair share of absolutely chaotic situations arising from miscommunication between the contractor and architect. One project in particular that I remember the best to prove that point is of a massive restaurant being built inside a mall in Malmo, Sweden. In this situation the contractor and the architect didn’t speak to each other until construction was under way. Only then did they realize that a lot of the plans the architect had, were simply not feasible. That’s when the finger pointing began. Meeting after meeting the two went at it to make sure that the blame got put on the other guy.

So whose fault is it? Is the architect responsible for contacting the contractor to see what he/she can do with the designs? Or should the contractor make sure from the beginning that the architect isn’t doing something completely out of this world? The truth is they’re both to blame.

Contractors and architects need to work together from the get-go. The contractor should be talking with the architect during the design phase to ensure his/hers ideas are actually feasible and can be done within budget. And the architect needs to be regularly present on the job site in order to ensure that the plans are being interpreted correctly. In the end they both bear the responsibility of delivering what the customer has requested, within budget, and on time. So why is it that so many contractors and architects dismiss each other? Is it because they look at things completely different and can’t agree or anything?

I want to hear from everyone on this subject. Tell me all of your views on this, and share any stories on the topic you might have.

 

Contractor and architect

I really hope one of these guys is the architect.
Photo by: USACE Public Affairs, found on Flickr.com

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BeThePro.com is a construction industry information source for professionals working in the North American market. It provides access to how-to, best practices and best new materials details from experts in a variety of disciplines.

Service Calls and Customer Service to the Extreme

Service Calls

We’ve all had some tough customers that we knew would be tough service calls.  While I’m not saying that it wasn’t difficult, TheSmartVan.com helped to put some things in perspective. They are highlighting some companies who have to do service calls on some pretty high end stuff, including special RV’s and Gulfstream Jets.  Some of these guys are having to fly around the world to take care of their customers.

What was your toughest service call?

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Joe Sainz (Google+) is a union carpenter with experience in concrete construction, landscaping, carpentry and electrical mechanics. In his current role with the accessories group of Bosch Power Tools-North America, he’s... Read more

Reach Out to Your Customer

Customer service is a round-the-clock job – and it’s a big part of your job. Photo by: Copelco on Flickr.com

Customer service isn’t just for the folks behind the desk at Target.  It’s important for your contracting or remodeling business as well. With services such as Angieslist.com customers now have the possibility to check your reputation before making a decision.  Here’s what some people in the industry are saying about it:

 

Business 101 is important no matter what field you are in. Customer service starts at the first phone call.““ 

                            (Colin Shaw from Shaw Remodelling )

 

Also, read this article about a contractor‘s customer service achievement from a blog dedicated to customer service.

Do you have thoughts from your own business that you can lend to the discussion?  Lay your comments on us….

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BeThePro.com is a construction industry information source for professionals working in the North American market. It provides access to how-to, best practices and best new materials details from experts in a variety of disciplines.

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