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10 Low Cost Ways To Market Your Small Business

Marketing your business doesn’t have to cost a lot

Not all of us have a marketing or advertising budget. Many times it’s tough to make your small business stand out.  I always tell my fellow contractors that it’s super important to get face time with customers.

Getting good referrals always begins by providing your customer with timely, reliable, trustworthy and quality service.  A happy customer will tell others the good word on your behalf—often without you having to ask.

10 Low-Cost Ways To Market Your Small Business:

1. Ask your current customers if they know of any friends, neighbors or colleagues who are looking for the kind of service you provide. Follow up with a call or letter to those people and make sure to ask your customer’s permission to use them as a referral.

2. If a customer compliments you on your work, ask them to put it in writing for use as a testimonial on your blog or website. Testimonials are great marketing tools.

3. Any customer referral should be answered with a thank-you note, phone call or at a minimum an email.

4.  Send a seasonal card reminding folks of your services

Read tips 5-10 on Low Cost Marketing on AConcordCarpenter.com

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About

Avatar of Robert Robillard

Robert Robillard is the editor of the blog, A Concord Carpenter, Assistant Editor of Tool Box Buzz and principal of a carpentry and renovation business located in Concord, Massachusetts. Rob hosts the Concord Carpenter... Read more

Information Other Contractors Wish They Had

Billboard advertising is just one option to consider as you market your construction services. photo: Tarheelblog.com

Need to know what specific types of media outlets meet your company’s current marketing or advertising needs? Now, this is by no means an all-encompassing list, but it covers about 95% of what most contractors use when marketing their construction businesses. As with everything, these are general marketing principles, you may achieve greater (or worse) results depending on many factors.

Newspapers

Market Coverage: Newspapers typically cover a metro area including the suburbs, but many contractors are finding success in local “home town” publications.

Audience: This is a mass media approach to marketing that skews towards men who are older, with higher incomes and educated. You can also target readers by advertising in Business, Sports, or Home & Garden sections.

Advantages of newspaper advertising: Current with a very flexible, short lead time. Newspapers are an accepted, traditional means of advertising that offers both graphic and contextual ad copy to readers.

Disadvantages of newspaper advertising: Ultra-short life span with ads commingled with many other advertisers. No real logic behind ad placement other than section-specific ads. No one newspaper can deliver the entire consumer market.

Cost: Running ads on a consistent basis gets expensive, even in the smallest publications. Producing ads are typically low in cost. To win, you have to be “seen” a lot before you gain consumer acceptance.

Best suited for: Newspapers are better suited for a products or services with a broad appeal that can be marketed to the masses with special promotions.

Television

Market Coverage: Normally covers a metro area, but can be targeted to specific local markets through cable operators.

Audience: Very wide reach slanted toward younger age groups. Not much market segmentation available.

Advantages of TV advertising: A demonstratable medium that provides a very strong visual impact. A broad appeal that reaches large groups of people very quickly.

Disadvantages of TV advertising: Huge cost. Local markets (suburbs) often cannot be targeted effectively. Lots of other ads create clutter while new technology offers the ability to channel surf or skip advertising altogether (TiVo or DVR). Many stations fragment the market and water down overall results.

Costs: Again, very expensive from both a production and distribution standpoint. Frequency is the name of the game in television advertising, but the market is expensive to reach.

Best suited for: Mass market approach for products with a broad appeal that you can demonstrate.

Radio

Market coverage: Usually covers the entire metropolitan area with a listening audience predicated on channel demographics.

Audience: A highly fragmented audience based primarily on the station format.

Advantages of radio advertising: This is a timely, immediate marketing platform. Again, the station format allows you to target a specific demographic depending on your objective. The use of the spoken word allows you to provide a personal message that reaches at best a passively engaged consumer, at worst, a totally disengaged consumer.

Disadvantages of radio advertising: No single station can nail down an entire market. Message recall is difficult unless your ad budget allows you to saturate the platform. In other words, radio requires repetition which requires lots of cash.

Cost: Production costs are terrible, but the saturattion of the marketplace with your campaign is going to be expensive. Quoted prices from the rate card are always negotiable in radio.

Best suited for: Contractors who are targeting a specific group with some type of sale or special promotion.

Yellow Pages

Market coverage: All businesses and homeowners with telephones through the use of area-specific directories.

Audience: Active shoppers who are ready to buy — this typically consists of emergency buyers, newcomers to the area and comparison shoppers.

Advantages of Yellow Pages advertising: Usually the Yellow Pages provides total market coverage and is used when consumers are ready to make a purchase. Measurable results with the use of call tracking numbers extend the reach of other creative media.

Disadvantages of Yellow Pages Advertising: Once you place your ad it’s there for a year, which makes the Yellow Pages flexible with a long lead time. One of the advantages is a disadvantage as well; people who are ready to buy and have already narrowed down their choices are looking for local provider.

Cost: No production cost to speak of and a low CPM make this an attractive offer for many home services providers.

Best suited for: Residential and commercial services providers offering emergency or rapid response services. Home improvement retailers and contractors just starting out can benefit from the right type of ad in the Yellow Pages.

Internet marketing or advertising

Market coverage: You pick; global, national, regional or local reach. Specific demographics are typically targeted geographically.

Audience: This normally varies depending on the website. You either want a national audience with mass appeal if you are say a franchisor or you can be highly targeted to hit a niche market right in your home town.

Advantages: A highly targeted medium that allows for personal messages to reach a large group effectively. The flexibility of Internet advertising is a huge advantage to small- and medium-size construction companies. Another benefit of marketing online for contractors is the results-oriented approach the medium provides from a cost standpoint.

Disadvantages: Message retention is difficult, but repetition of the message is much more cost-effective and therefore viable online. There is, however a high degree of ad clutter. You also have to continually work at improving your response rate over time.

Cost: Reduction in distribution costs may vary and effectiveness can be difficult to measure at times.

Best suited for: A home-improvement contractor with a product or service that has broad appeal. Marketing online is a fantastic way to promote sales or specials to help direct response through lead generation.

Magazines

Market coverage: For the sake of the home-improvement contractor, we’ll talk about regional coverage here that specializes in a targeted demographic that’s often geographically dispersed.

Audience: This truly varies depending on the publication. A metro edition serving a specific geographic location can provide a highly targeted niche market for the home-improvement contractor.

Advantages of magazine advertising: A highly loyal readership with a relatively long life span. Highly polished magazines can provide visual benefits such as color impact for those in the remodeling industry. Magazines that publish monthly can be timed for seasonal promotions as well.

Disadvantages of magazine advertising: Like the Yellow Pages, magazines have a long lead time with inflexible deadlines and copy changes. Unless you’re willing to pay for premium placement your ad message can get lost in the shuffle, buried deep inside the magazine which will limit message retention.

Cost: Production costs do vary and the CPM is much higher than most other forms of advertising in the local market. Also,  it can be difficult to track results.

Best suited for: Home-improvement companies looking to generate leads through a targeted or specialized demographics driven by a specific need or people living in a particular area.

Direct-mail

Market coverage: Totally controlled by you, the advertiser, so you can either go broad with a shotgun approach or opt for laser focus to a highly targeted list.

Audience: This is going to be totally list dependent, but is often times mass mailed into a geographic area. But you can be highly targeted either through a narrow definition of an optimum client or customer or by geography.

Advantages of direct mail marketing: A timely, flexible medium that hits a highly targeted audience. Very measurable results through the use of a highly personalized messages with a strong call to action.

Disadvantages direct mail marketing: Response rates are normally in the 1% or less range. Mailing lists are always difficult to maintain and you run the risk of being lumped in with other junk mail clutter sent to your targeted audience.

Cost: Direct-mail can be a very expensive proposition depending on the response rate, but always count on having postage, mailing list, printing and handling costs added in to the overall cost of any campaign.

Best suited for: A coupon-driven direct response promoting a sale or special offer. Also good for grand opening announcements for any retail-focused contractors such as flooring companies or some remodelers.

Outdoor advertising

Market coverage: Major traffic arteries within the community. Can also be placed on mass transit vehicles and other mobile billboard-type platforms.

Audience: Commuters trapped in their cars or on mass transit that regularly travel through specific locations.

Advantages of outdoor advertising: 24-hour-a-day exposure with a relatively strong reach and frequency for the everyday passersby. Could offer strategic geographic placement with good reinforcement of other media.

Disadvantages of outdoor advertising: Very long lead time and it’s often difficult to measure effectiveness. The message has to be short and sweet. Costs are also a major disadvantage.

Cost: Production and maintenance costs are very high for outdoor advertising.

Best suited for: Brand name or slogan branding. Retail establishments close in proximity to the message itself.

And that’s it. You now have a pretty good list to figure out what marketing platform is right for you. If you still don’t know how to get started, then maybe outsourcing your marketing makes sense. If that’s the case, then let’s talk soon!

Website Design and Conversion

If your website isn’t pulling the number of leads you wanted, you should consider getting a website review or critique. This is the fastest and least expensive way of getting your site to perform better, which means higher revenue with more booked jobs for you!

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About

Avatar of Darren Slaughter

Darren built a successful offline marketing business for contractors using marketing and advertising techniques before moving to a completely online business model. The result of that move — DarrenSlaughter.com —... Read more

A Different Look At Marketing Your Business

Marketing 101 . . . Not So 101Contractor Marketing

Many contractors I know spend lots of money on advertising for their services. Advertising money is usually spent on things like newspaper ads, mailings, telephone listings, job signs and truck lettering.

Although I do believe that these items have their place, I’ve decided to pursue different approach to advertising my services.

A contractor friend I know spends anywhere from $500 to $ 1500 for advertising. He tells me that he gets a lot of calls but few jobs from these efforts. In fact, most of the calls he gets are what I like to call, “tire kickers.”

The Urban Dictionary defines a tire kicker as someone who is indecisive about purchasing a product or service, and never feels satisfied with what they are offered. In the end a tire kicker may or may not buy. The term comes from sales people at car dealerships.

Every contractor I know says that word of mouth is the best form of advertising and getting jobs. So why don’t we focus our advertising efforts on developing word-of-mouth advertising?

I have several really great customers. These are my satisfied customers who call me and say, “Please come do X, Y and Z.” They want me, no estimate, no haggle and no hassle. I’ve proven myself to them and that’s all they need. These people are not interested in three bids, lowest bidder, or other issues. They just want the job done and they want me to do it!

My approach is simple. . . Focus on getting face time with these people. What I mean by this is that my advertising efforts need to focus on giving back to my “BEST” customers.  To do this, I’ve designed a “Customer Appreciation Voucher.” This “professionally printed” voucher is valid for two or four FREE hours of carpentry / repair / handyman type services. My theory of giving back free services to my customers is that it gives me face time with them and may lead to other larger jobs.

A few hours spread out over ten customers probably amounts to the same money I would have spent on a newspaper ad, but that’s just the beginning. Every “newspaper ad call” leads to at least an hour visiting them at the job site and another 1, 2 — up to eight hours researching and preparing a proposal for the work. Then there’s a real chance that I won’t even get the job. Compare every newspaper call with 2 hours up to eight hours of my labor cost . . . What’s that worth?????

A second part of my customer appreciation approach is to give this same customer a “give away voucher” or “gift voucher.” This voucher is an opportunity to gift free carpentry repairs to one of their friends or neighbors. This approach is an awesome opportunity to get an instant referral from your satisfied customer and face time with a new, potential customer. I look at this idea as a great opportunity to develop a new referral, and to meet, impress and establish a potential new customer.

It’s my plan to implement this voucher system this Fall. Remember . . . “birds of a feather flock together.”

Did you enjoy this article? If so, join more than 45,000 of your peers who subscribe to the BeThePro.com newsletter to receive professional construction articles and news.

About

Avatar of Robert Robillard

Robert Robillard is the editor of the blog, A Concord Carpenter, Assistant Editor of Tool Box Buzz and principal of a carpentry and renovation business located in Concord, Massachusetts. Rob hosts the Concord Carpenter... Read more

Online advertising tips for contractors

online advertisingOnline Advertising Trends

According to a recent survey, 47% of all small businesses know they are not effectively presenting their companies online. And 58% of those businesses generated no sales from their online campaigns last year. How did you do? Do you even know? Scary right?

 

 

Why advertising online works

While print advertising still works for many contractors, and there is a place for radio and television, online marketing is a measurable, cost-effective advertising strategy that creates real value with quick results.

Continue reading

Did you enjoy this article? If so, join more than 45,000 of your peers who subscribe to the BeThePro.com newsletter to receive professional construction articles and news.

About

Avatar of Darren Slaughter

Darren built a successful offline marketing business for contractors using marketing and advertising techniques before moving to a completely online business model. The result of that move — DarrenSlaughter.com —... Read more

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