Recently NBC’s Today Show did a hidden camera setup to catch unscrupulous plumbers. They set up a situation where a female homeowner would call a plumber about a leaking hot water heater. The set-up was that they had opened the drain valve to allow a small drip – after they had 3 plumbers inspect it, including Pete Voros, a master plumber who is chairman of the board of examiners for master plumbers for the state of New Jersey and declare it in good working order. While the results were surprising - the set-up was also a little strange.
I’ve always understood that any service person who is called for a piece of equipment is liable for their work if they touch it. They took issue with one of the plumbers saying that he wanted to drain it and replace the valve. If I was able to tighten a valve on a water heater to stop a leak – I may decide that I would want to replace the valve also. It has already leaked once, and while I’m not a master plumber, I would think that it may fail again, and cause more damage. The program said that he was trying to take advantage of the homeowner.
While I don’t agree with everything the story says, they did have one piece of great advice. “Ask friends for a recommendation before you find yourself in the middle of an emergency and quickly searching for a plumber.” That sounds like something to talk to your best customers about.
What do you think about the story?